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Terms and conditions

Welcome to our website, Mayer.sg. Please read these terms and conditions carefully. The following Terms of Use govern your use and access of this website and its services. By accessing the platform and/or using the services, you agree to be bound by these terms and conditions of use, which together with our privacy policy, govern Mayer Marketing’s relationship with you in relation to this website. If you do not agree with any part of these terms and conditions of use, please do not access this website.

The term ‘Mayer Marketing’, ‘Mayer’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is 71 Ubi Crescent, Excalibur Centre, #06-02 Singapore 408571. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • Guidelines to the use of this website: You agree to comply with any and all the guidelines, notices, rules, policies and instructions pertaining to the use of this website. At all times, you are deemed to be aware of these regulations and any changes/updates that take place.

  • Availability of this website -Mayer.sg: We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend/discontinue the website, whether in part or whole. We shall not be liable if any such upgrade, modification, suspension, discontinuation or removal, prevents you from accessing this website or any part of its services.

  • Right, but not obligation, to monitor content: We reserve the right, but shall not be obliged to:

    • (a) Monitor, screen or otherwise control any activity, content or material on this website. We may in our sole and absolute discretion, investigate any violation of the terms and conditions contained herein and may take any action we deem appropriate.

    • (b) Prevent or restrict access of any Customer to this website.

    • (c) Report any activity we suspect to be in violation of any applicable law, statute or regulation, to the appropriate authorities and to co-operate with such authorities.

  • Additional terms: In addition to these Terms of Use, the use of specific aspects of the Materials and Services, more comprehensive or updated versions of the Materials offered by us or our designated sub-contractors, may be subject to additional terms and conditions, which will apply in full force and effect.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.

  • Customers with Mayer accounts
    Username/Password: Certain Services that may be available on this website may require the creation of an account with us, and may require you to provide personal data. If you request to create an account with us, a Username and Password may either be: (i) determined and issued to you by us; or (ii) provided by you and accepted by us in our sole and absolute discretion in connection with the use of the Services and/or access to the relevant website. We may at any time in our sole and absolute discretion, request that you update your personal data or forthwith invalidate the username and/or password without giving any reason or prior notice, and shall not be liable or responsible for any losses suffered by or caused by you or arising out of, or in connection with, or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep the username and password confidential. You shall be responsible for the security of your account and liable for any disclosure or use (whether such use is authorised or not) of the username and/or password. You are to notify us immediately if you have knowledge that, or have reason for suspecting that the confidentiality of your username and/or password has been compromised, or if there has been any unauthorised use of the username and/or password, or if your personal data requires updating.

  • Intellectual property
    Ownership: The Intellectual Property in and to this website (and the materials) are owned, licensed to, or controlled by us, our licensors or our service providers. We reserve the right to enforce its Intellectual Property to the fullest extent of the law.

  • Restricted use: No part or parts of this website, or any materials, may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner, or by any means or stored in an information retrieval system or installed on any servers, system or equipment, without our prior written permission, or that of relevant copyright owners. Subject to Clause 5.3, permission will only be granted to you to download, print or use the materials for personal and non-commercial uses, provided that you do not modify the materials and that we or the relevant copyright owners retain all copyright and other proprietary notices contained in the materials.

  • Trademarks: The Trademarks are registered and unregistered trademarks of us or third parties. Nothing on this website and in these Terms of Use shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use (including as a meta tag or as a “hot” link to any other website) any Trademarks displayed on the Services, without our written permission or any other applicable trademark owner.

  • Hyperlinks, alerts and advertising
    Hyperlinks: For your convenience, we may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties. Such linked websites or content are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the contents, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to, or use of such linked websites or content is entirely at your own risk.

  • Advertising: We may attach banners, java applets and/or such other materials to this website for the purposes of advertising our products and/or services. For the avoidance of doubt, you shall not be entitled to receive any payment, fee and/or commission in respect of any such advertising or other promotional materials.

  • Amendments: We may by notice through this website or by such other method of notification as we may designate (which may include notification by way of e-mail), vary the terms and conditions of these Terms of Use, such variation to take effect on the date we specify through the above means. If you use the platform or services after such date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop accessing or using the platform and services, and terminate these Terms of Use. Our right to vary these Terms of Use in the manner aforesaid may be exercised without the consent of any person or entity who is not a party to these Terms of Use.

  • Correction of errors: Any typographical, clerical or other errors or omissions in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.

  • Language: In the event that these Terms of Use is executed or translated in any language other than English (“Foreign Language Version”), the English language version of these Terms of Use shall govern and shall take precedence over the foreign language version.

Terms and Conditions: e-Commerce

Delivery and self-collection

  • Self-Collection (Selected Period Only):

    • Please collect your item(s) from 71 Ubi Crescent, Excalibur Centre, #06-09 Singapore 408571.

    • Collections are to be done within 2 weeks of order placements.

    • Orders will be cancelled/forfeited if they remain uncollected after 2 weeks without prior notice.

  • Delivery arrangement:

    • Deliveries will be made within 3-7 working days after Mayer receives your order (subject to stock availability).

    • Deliveries are available within Singapore only.

  • Delivery charge (Per mailing/shipping address):

    • S$12.00 for nett purchases below $300.00.

    • Free delivery for nett purchases above $300.00.

  • Delivery schedule (Subject to availability):

    • Monday to Friday: 9.00am – 6.00pm

    • Saturday: 10.00am – 1.00pm

    • Sunday, public holiday: Not available

Payment

  • You may pay for your purchase(s) using any of the payment methods prescribed by Mayer.

  • The payment methods may be subject to additional terms as prescribed by Mayer.

  • You may also use our electronic digital coupons during payment. Digital coupons will be issued with their own set of conditions and are specific to each version of the coupon. Please refer to the specific terms that come with the usage of digital coupons.

  • All listed prices are inclusive of GST, unless otherwise stated. Seller reserves the right to amend the listed prices at any time, without providing any reason or prior notice.

  • If a customer fails to make any payment pursuant to the terms and conditions of the payment method elected, or payment is cancelled for any reason, without prejudice to any other right or remedy available to Mayer, Mayer shall be entitled to cancel the customer’s order until payment is made in full.

Cancellation & Refund

  • FREE cancellation only apply to customer who cancel their order within 1 day from the payment date.

  • Thereafter, a $10.00 cancellation fees will be imposed after the stipulated time.

  • For cancellation, please email your order number and reason of cancellation to ecommerce@khind.com. All cancellation are subject to approval.

  • Mayer Marketing Pte Ltd reserves the right to cancel any transaction in the event the product is out of stock. In this instance, no cancellation fees will be imposed.

Promotional codes

  • Mayer Marketing may on occasion, offer promotional digital coupons which may apply in respect of any, or certain specified, purchases made through the Mayer Online store.

  • Only one promotional digital coupon can be applied to an order.

  • Digital coupons must be used prior to their noted expiration date, and within a single transaction.

  • Digital coupons cannot be replaced if it lost, stolen, deleted, or if a purchase is cancelled or returned.

  • In the event where the total purchase value is less than the digital coupon value, the excess value of the digital coupon will not be refunded (or exchanged for cash).

  • Digital coupons cannot be used with any other promotions that may be promoted in Mayer’s online store and showroom, unless otherwise stated.

  • The terms and conditions stated in each digital coupon are final and conclusive. Utilisation of digital coupons is based on the sole discretion of Mayer. We reserve all rights to amend the conditions of digital coupons at any time, without prior notice.

Errors

  • Prices and availability of goods are subject to change without notice.

  • Correction of errors: Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.

  • Any cancellation due to system error will be credited as charged. Individual bank policies will dictate when this amount is credited to your account without any liability on our part.

Terms and Conditions: After-Sales Service

Temporary loan program

  • Subject to Mayer’s sole discretion, the temporary loan program applies to selected product models. Our team shall advise the customer if they are eligible for the temporary loan program.

  • A refundable deposit of $200 applies to selected products with expired warranties.

  • Loan sets are subject to stock availability.

  • Payment can be made via cash or cheque. Cheque payments are to be made payable to ‘Mayer Marketing Pte Ltd’ upon delivery, where applicable.

Home measurement services

  • Measurement for all products (hobs, hoods, ovens, refrigerators, washers, dryers and dishwashers).

  • A chargeable fee of $35 shall apply. The fee of $35 will be waived when the customer subsequently purchases any of our hobs, hoods, ovens, refrigerators, washers, dryers or dishwashers.

  • Applicable only on weekdays (excluding public holidays) and subject to time availability. 

  • Cash payment only.

Product Return/Exchange Policy

  • Product returns/Exchange are subject to Mayer’s sole discretion, and subject to our diagnosis of the product.

  • In case of damaged product(s), the product(s) should be returned within 7 calendar days from the date of purchase. Items are not returnable after 7 calendar days.

  • Product returns/exchanges are based on the sole discretion of Mayer. Our team will advise the customer if the product is eligible for an exchange or return.

  • Products with functional defects which can be repaired, are not eligible for exchange.

  • Product exchanges are subject to stock availability.

  • Accessories are not exchangeable.

  • We reserve the right to exchange a product with an alternative model that is of a similar or lower value.

  • You are required to attach the relevant proof of purchase (Purchase receipts, Sales/delivery invoice, and warranty card) upon request.

  • The product must not fall into the non-returnable product list. Please refer to our product return guidelines.

  • Requirements for a valid return/exchange:

    • You have the original external packaging

    • The product has not been used

    • The reason for return has to be valid and returns acceptance conditions met (see below):

    • You may want to return your item due to any of the following reasons:

Product Return Guidelines

Refunds Policy

  • All refunds are conditional upon our acceptance of a valid return of the product.

  • We reserve the right to modify the mechanism of processing refunds at any time, without notice.

  • Upon fulfilling the conditions of a refund, the refund shall be made via the original payment mechanism, to the person who made the original payment, except for Cash on Delivery payments, where refunds will be made via cheque (provided that complete and accurate bank account details are given to us).

  • We offer no guarantee of any nature for the timeliness of the refunds reaching your account.

  • The time of payment processing may vary and be subject to the respective banks’ and/or payment providers’ internal processing timeline.

Maintenance guide

  • Oven (excluding microwave)

    • Clean enamelled or stainless steel parts with damp cloth, followed by a dry cloth.

    • Check the condition and clean the rubber seal of the door opening.

    • Check the working condition of light the bulbs.

    • Check for adequate air ventilation. It is recommended that there should be no back panel blockage.

    • Clean external surface with a damp cloth. Stainless steel polisher shall be applied if necessary.

  • Tumble dryer

    • Check for adequate ventilation for air intake at the rear and front (for condenser dryers).

    • Check and clear chokage of outlet vent hose.
      - Check, clean and clear lint in filter inside the drum.
      - Clean exterior surfaces with a damp cloth, followed by a dry cloth.

  • Washing machine

    • Check condition and clean the rubber seal of the door opening.

    • Clean external surface with a damp cloth.

    • Check damaged and choked water inlet/outlet hose.

    • Check chokage and clean detergent dispenser.

Storage Service (Applicable for Large Appliances ONLY)

  • 3 months’ storage

    • We will store items ordered up to a maximum of 3 months. A subsequent monthly chargeable storage fee of $40 will apply.

Conditions and exclusions

Mayer shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method of postage) to a Mayer service centre.

Subject to Mayer’s verification and validation, the guarantee applies only to products purchased and used for domestic purposes and will not cover any damage which occurs as a result of misuse, negligence, failure to follow Mayer’s instructions, or a modification or unauthorised repair of the product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:

  • Using the wrong type of water or consumable.

  • Mechanical damages, overloading.

  • Damages or poor functionality due to incorrect voltage or frequency as stamped on the product ID or specification.

  • Ingress of water, dust or insects into the product.

  • Scaling (any de-scaling must be carried out according to the instructions for use).

  • Damage as a result of lightning or power surges.

  • Damage to any glass or porcelain ware in the product.

  • Accidents including fire, flood, etc.

  • Professional or commercial use.

All Mayer Marketing Pte Ltd guarantees cover domestic use ONLY. We do not cover professional or commercial use of our products. Products within the warranty period are repairable by Mayer, subject to conditions.

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