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How to Return

  • Product returns/Exchange are subject to Mayer’s sole discretion, and subject to our diagnosis of the product.

  • In case of damaged product(s), the product(s) should be returned within 7 calendar days from the date of purchase. Items are not returnable after 7 calendar days.

  • Product returns/exchanges are based on the sole discretion of Mayer. Our team will advise the customer if the product is eligible for an exchange or return.

  • Products with functional defects which can be repaired, are not eligible for exchange.

  • Product exchanges are subject to stock availability.

  • Accessories are not exchangeable.
  • We reserve the right to exchange a product with an alternative model that is of a similar or lower value.

  • You are required to attach the relevant proof of purchase (Purchase receipts, Sales/delivery invoice, and warranty card) upon request.

  • The product must not fall into the non-returnable product list. Please refer to our product return guidelines.

  • Requirements for a valid return/exchange:
    • You have the original external packaging
    • The product has not been used
    • The reason for return has to be valid and returns acceptance conditions met (see below):
    • You may want to return your item due to any of the following reasons:

Product Return Guidelines

 

Refunds Policy

  • All refunds are conditional upon our acceptance of a valid return of the product. 

  • We reserve the right to modify the mechanism of processing refunds at any time, without notice.
  • Upon fulfilling the conditions of a refund, the refund shall be made via the original payment mechanism, to the person who made the original payment, except for Cash on Delivery payments, where refunds will be made via cheque (provided that complete and accurate bank account details are given to us). 

  • We offer no guarantee of any nature for the timeliness of the refunds reaching your account.

  • The time of payment processing may vary and be subject to the respective banks’ and/or payment providers’ internal processing timeline.

Cancellation & Refund Policy

  • FREE cancellation only apply to customer who cancel their order within 1 day from the payment date.
  • Thereafter, a $10.00 cancellation fees will be imposed after the stipulated time.
  • For cancellation, please email your order number and reason of cancellation to ecommerce@khind.com. All cancellation are subject to approval.
  • Mayer Marketing Pte Ltd reserves the right to cancel any transaction in the event the product is out of stock. In this instance, no cancellation fees will be imposed.
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